Which count metrics can I include?
Can I select more than one value in a filter?
How do I filter by Status, Department or Tag?
What does each summary counter mean?
What does each filter do?
Are deleted or spam tickets included in the counts?
What's the difference between Overdue and SLA Breach?
Why don't my counters add up against each other?
What does "Unassigned" mean in the charts?
Can the report be emailed automatically?
What can each row of a Custom Report represent?
How do I build a report?
Can I filter on the report numbers themselves?
Can Raiseaticket handle multiple SLAs?
Which time and SLA metrics can I include?
Which descriptive columns are available?
How often can a report be scheduled?
Does the schedule keep my report design?
Is there a limit on how many reports I can run?
How can I track the time spend on each ticket by an agent?
What is Resolution time?
How is the first response time calculated?
What are the business metrics available for the insights?
What custom reports could be generated from the portal?
How do I check the average response time of tickets in my Raiseaticket helpdesk portal?
What does the date range in Ticket Reports filter on?
What kind of analytics does Raiseaticket provide for enterprises?
How do performance dashboards work in multi-team or multi-region environments?
Can dashboards and reports be customised?
How does Raiseaticket support governance and compliance reporting?
Is data export available for integration with BI tools?
Can managers receive automated reporting?
Is the Support Widget available on my plan?
What is the Support Widget and how do I use it?
What is a timesheet report and how it works?
What does the date range in the Timesheet report actually filter on?
Why is a ticket created weeks ago showing up in this week's report?
What does the Work Date column show?
My report is empty. What went wrong?
What does "Report based on" change?
Do filters stack or widen the results?
Does the Status filter use the status at the time of the work, or now?
What's the difference between Operating and Non-Operating hours?
What is "Total time tracked"?
What does the Manual Time column mean?
My totals look higher than I expected - why?
Will my export match what I see on screen?
How are rows ordered?
Why does the report say it was "updated 5 mins ago"?
Which reports should a support manager look at weekly?