What happens when I upgrade from the free plan?
There is no traditional paid plan to upgrade to. Raiseaticket is completely free forever, with the full feature set available from day one. Nothing is held back behind a higher tier, so there is no upgrade to buy and no migration to plan.
What can change is capacity. If your team grows past the limits of a free workspace, you can add optional agent packs. That raises your existing limits - it does not move you onto a different product.
No tiered plans, no feature locks
There are no higher-tier subscriptions and no features waiting to be unlocked. Every agent gets SLA policies, reports and analytics, the knowledge base, multi-factor authentication, satisfaction ratings, and the email and web channels - on the free plan, from the first day.
The only things sold separately are the premium add-ons: single sign-on with Office 365 or Google Workspace, automation, asset management, change management and the REST API. Those are distinct from agent packs and are not part of the free plan.
What agent packs actually do
A free workspace covers 5 agents and 500 tickets a month, which is 6,000 a year. If you pass either limit, you can buy agent packs yourself from inside your workspace.
Each pack adds 5 agents and raises both limits at once - your agent seats and your monthly ticket allowance. Add one whenever you need it; new seats are usable immediately rather than at the start of a billing period. Your tickets, history, settings and knowledge base are untouched.
What a pack costs
- EUR - 15 per month per pack, billed annually (180 a year)
- USD - 17.50 per month per pack, billed annually (210 a year)
- GBP - 15 per month per pack, billed annually (180 a year)
Packs are billed annually and you see the price before you confirm. Add one from Settings > Subscription in your admin dashboard.
Do end users count towards the limit?
No, and this is the part people most often expect to pay for. Only agents use a seat - the people answering tickets. The User role, meaning the customers or colleagues who raise tickets and follow their own history, does not consume a seat and is not capped. You can serve as many requesters as you like without buying anything.
Who can buy a pack?
Only the Super Admin, who holds billing and subscription access. Administrators can manage agents, users and settings but cannot change the subscription, so routine admin work can never alter what you are charged.
How many packs would you need?
Two numbers decide it: how many agents will answer tickets, and roughly how many tickets you handle in a month. If both sit inside 5 agents and 500 tickets, you need nothing at all. Your agent page shows current usage against both limits, so you can see which one you are actually approaching before deciding. If you would like help sizing it, contact us at [email protected].
