How do I manage spam tickets?
What does Raiseaticket Change Management do?
What does Raiseaticket Asset Management do?
Who can select a Root Cause?
What happens to the Root Cause if a ticket is reopened?
Will I be asked for a Root Cause more than once on the same ticket?
Is selecting a Root Cause mandatory?
When am I prompted to select a Root Cause?
Where do the Root Cause options come from?
Why do we capture Root Causes?
What is a Root Cause?
Can I export tickets from my portal?
What is the attachment size limit?
How do I create a ticket on behalf of a customer?
How do I configure custom ticket statuses?
What is the difference between blocking a user and marking a ticket as spam?
What is the difference between a public reply and a private note?
What is the Insurance Logging System with Raiseaticket?
Can we deploy Raiseaticket as an Internal ticketing system for our employees?
How do I export tickets in my Raiseaticket helpdesk portal?
Can I filter overdue tickets?
Can I delete a ticket?
Can I create a custom status field?
How do I change the sorting view of the tickets?
Can I merge multiple tickets into one?
Can I un-merge tickets?
Is there a character limit on the ticket reply or notes?
How do I browse or search for tickets?
Is there text search for the tickets?
Can I bulk update selected tickets with a new tag?
Can I download the attachments in a ticket?